Privacy Policy for St. Levon Haven, LLC

Last Updated: 4/5/2025

At St. Levon Haven, LLC ("we", "our", "us"), we value your privacy and are committed to protecting the personal and sensitive information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, engage in our services, or interact with us in any other way.

1. Information We Collect

We may collect the following types of personal information when you use our website or services:

• Personal Identification Information: Name, address, phone number, email address.

• Health and Medical Information: Health status, medical history, care needs, and any other health-related data necessary to provide our home care services.

• Financial Information: Information related to Medicaid or other funding sources, such as Medicaid waiver details (e.g., iBudget for Agencies for Persons with Disabilities).

• Other Information: Any other information you provide to us directly, such as through forms, surveys, or communication with our staff.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide home care services to clients, including Personal Supports, Life Skills Development, 1:1 Companion services, and Respite Care.

• To process and manage billing and payments through Medicaid or other funding sources.

• To communicate with you regarding your care, appointments, and other relevant updates.

• To comply with legal and regulatory requirements, including Medicaid and HIPAA regulations.

• To improve our website, services, and user experience.

3. How We Protect Your Information

We are committed to safeguarding your personal and health information. We implement a variety of security measures, including encryption, access controls, and secure storage, to protect against unauthorized access, disclosure, alteration, or destruction of your information.

For clients receiving home care services, we ensure that all health-related information is handled in compliance with HIPAA and applicable state and federal regulations.

4. Sharing Your Information

We may share your personal or health information in the following situations:

• With your consent: We will obtain your consent before sharing your information with third parties, except as described in this Privacy Policy.

• With service providers: We may share your information with third-party service providers who help us provide our services, such as billing or IT support, under strict confidentiality agreements.

• As required by law: We may disclose your information to government agencies or other third parties as required by law, such as for Medicaid verification or to comply with legal obligations.

• With healthcare providers: If necessary, we may share your health information with healthcare professionals or other service providers involved in your care.

5. Your Rights Regarding Your Information

As a client or visitor, you have the following rights regarding your personal and health information:

• Access and Correction: You may request access to the personal and health information we have about you and request corrections or updates to that information.

• Request Restrictions: You may request restrictions on how we use or disclose your personal or health information. However, we are not required to comply with all such requests.

• Request Confidential Communications: You may request that we communicate with you in a certain way or at a specific location, such as via phone or email.

• Withdraw Consent: If you have given us consent to use or share your information, you may withdraw that consent at any time, except where we have already relied on it.

6. Retention of Information

We will retain your personal and health information for as long as necessary to provide our services to you and comply with legal and regulatory requirements. When we no longer need your information, we will securely dispose of it.

7. Use of Cookies and Tracking Technologies

Our website may use cookies or other tracking technologies to improve user experience and functionality. These tools help us analyze trends, track users' movements, and administer the site. You may choose to disable cookies through your browser settings, but this may affect the functionality of certain parts of our website.

8. Children's Privacy

Our services are intended for adults, and we do not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have inadvertently collected information from a minor, we will delete it as soon as possible.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

St. Levon Haven, LLC
Phone: (904. 820. 6865
Email: stlevonhaven@gmail..com